These Terms of Service ("Terms") govern access to and use of the Blok platform ("Platform") provided by Blok Intelligence Inc., a Delaware corporation with its principal place of business in California ("Blok", "we", "us", "our").
By accessing or using the Platform, you ("Customer") agree to be bound by these Terms.
If you are entering into these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization.
Blok provides a behavioral simulation platform that generates synthetic personas and simulated interaction outcomes based on Customer-provided data and configuration.
The Platform is intended for research, testing, and decision-support purposes only.
Blok does not make decisions on behalf of individuals and does not provide automated decision-making that produces legal or similarly significant effects.
Subject to these Terms and the applicable Order Form, Blok grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the subscription term solely for Customer’s internal business purposes.
No rights are granted except as expressly set forth herein.
Customer agrees to:
Customer is responsible for all activity conducted under its account.
Customer shall not, and shall not permit any third party to:
"Customer Data" means all data submitted to the Platform by or on behalf of Customer.
Customer retains all right, title, and interest in and to Customer Data. Blok does not acquire ownership rights in Customer Data.
Blok processes Customer Data as a data processor/service provider pursuant to the Data Processing Addendum (DPA), which is incorporated into these Terms by reference.
Blok may use aggregated, anonymized, and de-identified data derived from Platform usage for:
Such data will not identify Customer or any individual.
Blok:
Customer acknowledges that simulation outputs are probabilistic and advisory in nature.
Fees are set forth in the applicable Order Form or Statement of Work.
Payment obligations are non-cancelable and fees are non-refundable except as expressly stated.
Blok may suspend access for non-payment following written notice and reasonable opportunity to cure.
Each party agrees to maintain the confidentiality of non-public information disclosed by the other party ("Confidential Information") and to use such information solely for purposes of the Agreement.
Confidential Information does not include information that:
Confidentiality obligations survive termination for five (5) years, except trade secrets, which remain protected for so long as they qualify as trade secrets under applicable law.
Blok implements appropriate technical and organizational measures to protect Customer Data, including:
Full details are set out in Annex II of the DPA and available under NDA upon request.
In the event of a confirmed security incident affecting Customer Data, Blok will notify Customer without undue delay and no later than 48 hours after becoming aware of the incident, in accordance with the DPA and applicable law.
Blok may suspend Customer’s access to the Platform if:
Blok will use reasonable efforts to provide prior notice where practicable.
The Platform, including all related intellectual property rights, is and remains the exclusive property of Blok.
Except for the limited license granted in Section 3, no rights are transferred to Customer.
Blok shall defend and indemnify Customer against third-party claims alleging that the Platform infringes intellectual property rights, provided that:
This indemnity does not apply to claims arising from:
IP indemnity liability is subject to Section 15.2 (Enhanced Cap).
Except as expressly set forth in an Order Form, THE PLATFORM IS PROVIDED "AS IS."
Blok does not guarantee that simulation outputs will predict actual real-world outcomes.
Except as set out in Section 16.2 and except for willful misconduct:
Blok’s total liability shall not exceed the fees paid by Customer in the twelve (12) months preceding the claim.
Blok is not liable for indirect, incidental, or consequential damages.
For claims arising from:
Blok’s total liability shall not exceed two times (2x) the fees paid in the twelve (12) months preceding the claim.
Nothing limits liability for:
These Terms remain in effect for the duration of Customer’s subscription.
Upon termination:
Customer agrees to comply with all applicable export control and sanctions laws and shall not use the Platform in violation of such laws.
The Platform may not be used in embargoed jurisdictions or by prohibited persons under U.S. law.
These Terms are governed by the laws of the State of California, without regard to conflict of law provisions.
The parties agree to attempt to resolve disputes informally for 30 days before initiating formal proceedings.
The parties consent to exclusive jurisdiction of state and federal courts located in San Francisco County, California, provided that either party may seek injunctive relief in any court of competent jurisdiction.
These Terms, together with the DPA, any Order Form, and Statement of Work, constitute the entire agreement between the parties.
Blok may update these Terms from time to time. Updates shall not apply to Customers operating under a signed Order Form unless agreed in writing by both parties. For material changes affecting self-serve users, Blok will provide at least 30 days’ notice.
If any provision is unenforceable, remaining provisions remain in effect.
Failure to enforce a provision does not constitute waiver.
Neither party may assign these Terms without prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
SMARTER PRODUCT DECISIONS, POWERED BY SIMULATION.